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Technical Services


2200㎡laboratory in Huai’an Wisdom Valley was co-established by Hanbon and Dalian Institute of Chemical Physics, Chinese Academy of Sciences, equipped with the top brand instruments and equipment in chromatographic industry. Those instruments and equipment are mainly used to provide customers with process development and technology upgrading. According to the customer's requirements, Hanbon provides the customer with process development services and issues perfect analysis reports, to realize the seamless connection between process and equipment.


Pre-sales Consulting

Hanbon offers professional pre-sales consulting services, including the process scheme, and the project evaluation. Hanbon also provide the complete process analysis report and the project proposal. According to customer needs and positioning, the most appropriate solutions will be provided.


Project Design

The professional design and research capability of Hanbon can provide highly customized design schemes and equipment for customers, using 2D or 3D drawings to present the design schemes of each project in detail. We combine application cases of more than 200 high-end pharmaceutical companies, providing customers with the optimal project design.


Project Management

Hanbon has a perfect project management system, which provides professional project management services for each project and makes strict progress and quality management for each stage of the project, to ensure that the project can be completed successfully and every customer is at ease and satisfied.


Quality& Validation Services

The professional quality management team of Hanbon has established the international synchronized verification system, and has perfected the verification implementation process to ensure that the equipment meets the requirements of relevant laws and regulations in the pharmaceutical industry. Available documents and verification services include URS, DQ, FAT, IQ/OQ/PQ, SAT and CSV, etc.


Equipment Installation and Debugging

Hanbon can provide perfect installation and debugging services and conduct professional training for equipment users to ensure that when arrives at the customer site, the equipment can be installed and debugged professionally and go into the production state successfully. 


Maintenance& Inspection

Hanbon has a strictly trained after-sales service team. Any problems emerge in the process of equipment operation, the team can ensure response to customer needs without delay, troubleshoot and repair equipment faults and solve problems in time.

Hanbon provides regular maintenance services to selling equipment, in order to timely discover potential problems during use. At the same time, collecting customer feedback and improvement Suggestions can provide better development direction for equipment research and development.


Part Services

In order to quickly respond to customer demand for spare parts, Hanbon has set up a special spare parts warehouse. The warehouse is equipped with a wealth of original factory accessories, which can make customers without the worries about the repairing and maintenance of equipment. Through the rapid transfer of goods and distribution, the customer waiting time and the risk of equipment shutdown can be both reduced.


Technical Training

We have experts in the field of technology and theoretical research, and more than 30 experienced engineers. They provide customers with the most practical professional technical training to ensure the perfect combination of equipment and process. Training contents include: equipment construction and principle training, installation skills training, equipment operation training, equipment maintenance testing training, accessories installation training, production process training, industry dynamic training.


Upgrading

According to the latest requirements of laws and regulations and customer needs, Hanbon can provide customers with professional upgrading services to improve equipment performance, meet the latest regulatory requirements of the pharmaceutical industry, and improve production efficiency and product quality for customers.